FAQ

FREQUENTLY ASKED QUESTIONS -
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Where are we based? 

We are based in Singapore, but the vision spreads worldwide.

Do you ship internationally? 

Yes we do! Ready to deliver, anytime, anywhere. If your country is not in the list, drop us a DM on our Instagram page to chat with us. We'll sort you out.

How can I determine my size when ordering apparel?

You can refer to our size charts in our product listings.

What is your return policy?

We can exchange any defected items within 7 days of purchase. Drop us an email or DM and we'll sort you out.

How can I contact customer support?

Reach out to us via DM on our Instagram page or Email us at Info.BasementOne@gmail.com.

Can I track my order after it has been shipped?

We use NinjaVan for our shipping, so they will send out the tracking notifications via Email.